Twitter Support ( @TwitterSupport ) Twitter Profile


Twitter Support

Here to help. 💙

Twitter HQ

Joined on 4 December, 2008

  • 198 Tweets
  • 17 Following

Topics for you, right to you. We’re bringing suggested Topic Tweets into your Home timeline so you can easily follow the Topic for more content –– or let us know you're not interested in it.

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We're planning to relaunch verification in 2021, but first we want to hear from you.

Help us shape our approach to verification on Twitter by letting us know what you think. Take a look at our draft policy and submit your #VerificationFeedback here:

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Giving context on why a labeled Tweet is misleading under our election, COVID-19, and synthetic and manipulated media rules is vital.

These prompts helped decrease Quote Tweets of misleading information by 29% so we're expanding them to show when you tap to like a labeled Tweet.

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We hope this thread provides helpful context on the concerns and feedback that were shared. As always, we appreciate you sharing your concerns and apologize for any confusion or frustration this may have caused.

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We don’t believe this is a security or privacy concern because Fleets (from accounts without the "protected" setting) are public. We updated our systems today to require an authenticated session before requesting Fleets metadata, to add more friction to use these APIs.

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Finally, we heard concerns that people can see Fleets without showing up in the “Seen by” list. Our goal is to show a list of people who've seen your Fleet, but we don’t guarantee completeness for technical and experience reasons. For example, we cap the list when it gets long.

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The edge cases that can result in a mismatch between the “Seen by” list and the actual people who saw your Fleet are uncommon, but we realize that this may not have aligned with expectations. We’re taking this feedback seriously and considering how we can improve.

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First, we heard concerns about expired Fleets still being viewable. Fleets are *not* viewable in Twitter apps after 24h. However, our backend system has a queue that deletes Fleets media after 24h –– this system fell behind on Friday morning PST due to scaling problems.

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We also heard concerns that Fleets may be visible to people who aren’t logged in. To clarify, people using Twitter apps can only see Fleets when logged in. But it’s possible for developers to make API calls to return Fleets metadata through a common behavior called “scraping”.

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This meant that developers could save a Fleet URL during the 24h the Fleet was active. Due to our queue backlog, that URL may have still been accessible after the Fleet expired. The queue is now caught up and we’ve updated our systems to reduce the likelihood that this reoccurs.

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We wanted to address some security and privacy feedback related to Fleets. Here’s a technical breakdown of what we’ve heard and what we’ve done to address it:

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Check out this faster way to share Tweets with other apps.

The new share menu is now available to everyone on Android.

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Quoted @TwitterSupport

Fleets are a new, low pressure way to share text, photos, videos, and Tweets, and they disappear in 24 hours.

Once you see your profile image in the new bar across the top of your app’s Home timeline, tap it to get started.

Fleet to the world. Fleets are now available globally on iOS and Android.

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If you can’t get enough of the new Playstation 5, you need to check out the Topic. With news, reviews, and restock updates, this is your new go-to #PS5 hub. Game on! 🎮

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If you’re looking for new fall and winter recipes to try, the Seasonal Cooking Topic has it. From slow-cooked entrees to feel-good holiday desserts, you’ll definitely find some new favorites (and cravings) here.

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We assume you’ve already watched all episodes of The Crown. If so, and you’re looking to fill the void, take a peek at the Topic!

It’ll be waiting with news, interviews with the cast, and commentary on the hit show.

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We’re slowing down the rollout of Fleets to fix some performance and stability problems. If you don’t have the feature yet, you may not get it for a few more days.

We love that so many people are using Fleets and want to ensure we’re providing the best experience for everyone.

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Quoted @TwitterSupport

You: *Retweets an unopened article*
Us: *Read it before you Retweet it, pls*

Know the full story before you share. If you're about to Retweet or Quote Tweet an article you haven't opened on Twitter, we’ll remind you with a prompt –– now on iOS and Android.

Coming to Twitter to share information –– we love that. Knowing what you’re sharing –– we love that more.

For some of you on Android and iOS, we're testing a new feature that shows you a prompt when you Retweet any website link (not just articles).

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As #Election2020 continues to generate record levels of conversation on Twitter, we want to share a current snapshot of our ongoing efforts to protect the health of the public conversation, as well as next steps.

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