Tony Hsieh, the former chief of Zappos, helped build the online shoe retailer with a model of customer service that rested on a simple premise: Make every customer as happy as possible, even at the expense of sales—in the short term
@WSJ Great article of his business life and commitment to customer service both internally and externally.
@WSJ An inspiration to anyone who’s intent is to do good in the world. Rip
My word of advice for #WandaVision : watch the first two episodes right after another. The end of the 2nd episode is perfection. A small but great twist/reveal that still keeps you going “WTF?!”👀 I can’t wait to see what’s happening and why and what the repercussions will be omg